Premium Support

We are providing this list to customers who may have a home router and are having issues with Netsanity's VPN connecting at home via a router. Many routers will block VPN by default and you may need to enable it via the router dashboard. If your router is not listed, feel free to reach out and open a support ticket and we can try to help.

*Please note that Netsanity takes no responsibility for these instructions nor endorses any specific router. As we have more router guides, we will update this list.

Comcast

Comcast Xfinity router Gateways

https://customer.xfinity.com/help-and-support/internet/broadband-gateways-userguides

https://customer.xfinity.com/help-and-support/internet/using-a-vpn-connection/

https://customer.xfinity.com/help-and-support/internet/advanced-xfinity-wireless-gateway-features

Time Warner Cable

router-TC8717T

IPSec Passthrough option under the 'Advanced' menu.

https://www.timewarnercable.com/content/dam/residential/pdfs/support/internet/ModemUserGuides/technicolor-tc8717t-userguide.pdf

Verizon

Actiontec router.

VPN passthrough set through router VPN config.

https://www.verizon.com/Support/Residential/internet/highspeed/networking/user+guides/user+guides.htm?pos=1

AT&T

U-verse Gateway

adjust firewall settings if need be

https://www.att.com/esupport/uverse-user-guides/index.jsp

COX

Netgear WNR1000 router

Pg 88, explains how to configure VPN tunnel/IPsec

https://www.cox.com/content/dam/cox/residential/support/internet/print_media/Zoom_5350_User_Manual.pdf

Charter

Known to block VPN’s, advised to change MTU in router settings may help

http://www.charter.net/support/internet/modems-routers-wireless-adapters/

Suddenlink

blocks VPN IPsec ports for residential, after update in November 2016

ARRIS / Motorola SB6141 SURFBoard DOCSIS 3.0 Cable Modem

ARRIS / Motorola SB6183

http://help.suddenlink.com/knowledge-search?search_api_views_fulltext=router

Cable one

ARRIS / Motorola SBG6782-AC DOCSIS 3.0 Cable Modem with AC1750 Wi-Fi Router

http://arris.force.com/consumers/articles/General_FAQs/SBG6782-v8-4-x-VPN-Passthrough-Setup/?l=en_US&fs=RelatedArticle

Century Link

Actiontec C1000A (modem/router)

http://setuprouter.com/router/actiontec/c1000a-centurylink/manual-1081.pdf

Frontier Communications

Westell 7500 or Netgear 7550 Gateway(routers)

https://frontier.com/helpcenter/categories/internet/installation-setup/configure-my-router/get-started/westell-7500-or-netgear-7550-gateway

https://frontier.com/~/media/HelpCenter/Documents/internet/installation-setup/fios-g1100-gateway-setup-guide.ashx?la=en

Miscellaneous

For Netgear only home routers(troubleshoot)

https://kb.netgear.com/966/Troubleshooting-VPN-passthrough-for-home-routers?cid=wmt_netgear_organic

Arris Routers/Gateways

https://arris.secure.force.com/consumers/articles/General_FAQs/TG862G-NA-VPN-Passthrough-Setup/?l=en_US&fs=RelatedArticle

Last updated 9/23/2019